Shipping policy
Shipping policy
All orders are processed in the US within 1 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
Shipping Rates
|
Shipping rates |
Estimated delivery time |
Price |
|
United States |
1 to 7 business days |
$10 |
|
Jamaican |
1 to 7 business days |
$15 |
|
Worldwide |
1 to 7 business days |
$15.99 |
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at bonito.r.thompson@gmail.com with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
We accept returns up to 7 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
- USA Return address: 11201 Ed Brown Rd, Charlotte, North Carolina, 28273.
- Jamaica Return address: 11 East Avenue, Kingston 10 Jamaica
In the event that your order arrives damaged in any way, please email us as soon as possible at bonito.r.thompson@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at bonito.r.thompson@gmail.com