Shipping policy

 

Shipping policy

All orders are processed  in the US within 1 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

 

Shipping Rates


Shipping rates

Estimated delivery time

Price

United States

1 to 7 business days

$10

Jamaican

1 to 7 business days

$15

Worldwide

1 to 7 business days

$15.99

 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at bonito.r.thompson@gmail.com with your name and order number, and we will look into it for you.


Refunds, returns, and exchanges

We accept returns up to 7 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

  • USA Return address: 11201 Ed Brown Rd, Charlotte, North Carolina, 28273.
  • Jamaica Return address: 11 East Avenue, Kingston 10 Jamaica

In the event that your order arrives damaged in any way, please email us as soon as possible at bonito.r.thompson@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at bonito.r.thompson@gmail.com